Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016. Having studied Business at Manchester Metropolitan University, Billy has decades of retail and leadership experience having held senior executive and director roles with the Home Retail Group & B&Q, part of the Kingfisher Group. An active member of the Furniture Makers Livery & Charity, where he was previously a chair of the fundraising committee, a position he held between 2016-20. Billy is also CEO of Central Compliance UK, an expert UKTA specialist Asbestos training provider.