Skip to main content

Dispute Resolution Ombudsman

We are an independent, not-for-profit organisation specialising in Alternative Dispute Resolution (ADR) services for consumers and businesses.

For Consumers

If you don't feel satisfied after going through a business's complaint process, we're here to help.
MAKE A COMPLAINT

For Businesses

We don't just help resolve disputes, we work to raise standards across the whole industry.
BECOME A MEMBER

Inspiring Consumer Confidence
Since 1992

We are an independent, not-for-profit, government approved organisation set up to help resolve disputes and raise standards.

Our highly-trained staff provide impartial Alternative Dispute Resolution (ADR) services to consumers and businesses, helping both sides reach a fair and reasonable outcome, which is binding on our members.

More about us
How the Dispute Resolution Ombudsman works

Our articles, blogs and publications cover a range of topics for members, stakeholders and consumers.

Our articles, blogs and publications cover a range of topics for members, stakeholders and consumers.

Contact

Call us free on
Monday to Friday: 9am to 5pm