From the 1st August 2019, Dispute Resolution Ombudsman will provide alternative dispute resolution for the BBC’s Television Licensing service.
When we can help
DRO can only consider a complaint if you have been through the TV Licensing complaints procedure in full. If you have done this and have been unable to agree a satisfactory resolution to your complaint, then you may be eligible to raise this with The Ombudsman.
Please note, that in order to raise your complaint with The Ombudsman, it must have been 12 weeks since the date of your first complaint, or you must have a been provided with a letter of deadlock from the TV Licensing service referring you to our service.
Before raising your dispute we would urge you to read our Quick Start Guide. These documents will provide information about how our service works and what you might expect from it.
How to raise your dispute
The quickest way to raise your dispute is via our website, utilising our secure portal.
Should you prefer, you can download a copy of the Dispute Application Form, this can be returned to us via email or by post.
Post: DRO, Premier House, 1-5 Argyle Way, Stevenage, Herts, SG1 2AD
Finally, you can contact our Consumer and Member Services team on 0333 241 3209. They will happily talk you through how the service works and post or email you the relevant forms.