You will play a key role within a team of contact advisors providing first line support to consumers, providing guidance on our complaint service. Your role will be responsible for handling all types of customer contacts including telephone calls, emails and social media. You will be handling customer enquiries and complaint calls whilst ensuring accurate information is recorded on our systems. maintaining customer service in line with agreed service levels.
This is an exciting and unique opportunity to join a growing organisation which provides Alternative Dispute Resolution (ADR) to a range of businesses and their consumers.
You will play a key role within a team of experienced legal and ADR professionals resolving disputes between businesses and consumers. Your role will be to assess evidence, conciliate/mediate and adjudicate on an assigned case load. You will be expected to give legal advice on consumer law and complaint management to subscribing members and take part in presenting both internal and external training workshops.