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We don’t want people to ‘fit in’ we want them to stand out, values and a team culture are imperative to us.

We don’t want people to ‘fit in’ we want them to stand out

Latest Vacancies

Case Handler

This is an exciting and unique opportunity to join a growing organisation which provides Alternative Dispute Resolution (ADR) to a range of businesses and their consumers.

You will play a key role within a team of experienced legal and ADR professionals resolving disputes between businesses and consumers. Your role will be to assess evidence, conciliate/mediate and adjudicate on an assigned case load. You will be expected to give legal advice on consumer law and complaint management to subscribing members and take part in presenting both internal and external training workshops.

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Competitive Salaries icon Competitive Salaries

We benchmark our salaries on an annual basis to ensure they remain competitive within the sector.

Holiday Allocation icon Holiday Allocation

We offer a generous holiday allocation with an extra day off for team member's birthdays.

Wellness icon Wellness

Mental health and team well-being is something we hold in high regard. We have introduced free fruit deliveries every Monday and a space where our teams can take some time out to play pool or table tennis. If sports aren't your thing, we also have an active book club.

Company Pension Scheme icon Company Pension Scheme

We offer a pension scheme through the People’s Pension who are easy to use and offer one of the largest master trust workplace pensions in the UK.

Insurance Protection  icon Insurance Protection 

We offer some great insurance policies to our work force to help and support them though the challenges that life can bring.

Free Parking icon Free Parking

We are lucky to be able to offer free onsite parking within our office space in Stevenage, making access to work easy and safe.

What our staff say...

Picture of Scott Mills
Scott Mills

They have supported me in achieving my goals

My name is Scott Mills and I started working at Dispute Resolution Ombudsman as an Assistant Ombudsman in April 2018. After working in sales and recruitment for a couple of years, I thought it was going to be difficult to adjust as I had no previous legal experience. The Ombudsman provided a thorough training programme which saw me through 5 accreditations and a BTEC qualification. After my probationary period I was promoted to the role of Ombudsman and was given the opportunity to assist in launching the Rail Ombudsman in November 2018.

The Ombudsman had created a platform for me to build the key skills I need to pursue a career in law. I recently made the decision to return to University with the aim of qualifying as a solicitor. The Ombudsman have enabled me to further my studies whilst working, I am currently studying for my LPC and master’s at the University of Hertfordshire. I have consistently felt that the Ombudsman have advocated my education and professional development. They have actively taken an interest in what my aspirations are and have supported me in achieving my goals.

Picture of Holly Willson
Holly Willson
Lead Ombudsman

I look forward to my upcoming career

Having joined the company in 2018 as an Ombudsman, I have recently been promoted to a Lead Ombudsman level. In my Ombudsman role, I spend my day impartially investigating cases. This frequently involves in depth research to establish the facts of the case whilst balancing the expectations of both the consumer and service provider. In the initial stage of the case I mediate disputes between the parties to allow for a more informal resolution to be reached. However, if this is not possible, a written decision will be issued which focuses on the principle of fairness. Due to the nature of my academic background, I particularly focus on accessibility cases and those regarding matters relating to equality.

In my role as a Lead Ombudsman, I take a proactive approach in supporting the team with cases and analysing our process to identify how to increase efficiency in the way we handle cases. I train new members of staff to support them in learning the role and being confident with their case work. I undertake a flexible approach in liaising with consumers and service providers to ensure that I fully understand the complaints being raised.

In my time at the Ombudsman I have developed my research skills in addition to knowledge of the industry. I feel supported by the Ombudsman for my future personal development and look forward to my upcoming career with Dispute Resolution Ombudsman.


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