Latest Vacancies
You will play a key role within a team of contact advisors providing first line support to consumers, providing guidance on our complaint service. Your role will be responsible for handling all types of customer contacts including telephone calls, emails and social media. You will be handling customer enquiries and complaint calls whilst ensuring accurate information is recorded on our systems. maintaining customer service in line with agreed service levels.
This is an exciting and unique opportunity to join a growing organisation which provides Alternative Dispute Resolution (ADR) to a range of businesses and their consumers.
You will play a key role within a team of experienced legal and ADR professionals resolving disputes between businesses and consumers. Your role will be to assess evidence, conciliate/mediate and adjudicate on an assigned case load. You will be expected to give legal advice on consumer law and complaint management to subscribing members and take part in presenting both internal and external training workshops.
Competitive Salaries
We benchmark our salaries on an annual basis to ensure they remain competitive within the sector.
Holiday Allocation
We offer a generous holiday allocation with an extra day off for team member's birthdays.
Wellness
Mental health and team well-being is something we hold in high regard. We have introduced free fruit deliveries every Monday and a space where our teams can take some time out to play pool or table tennis. If sports aren't your thing, we also have an active book club.
Company Pension Scheme
We offer a pension scheme through the People’s Pension who are easy to use and offer one of the largest master trust workplace pensions in the UK.
Insurance Protection
We offer some great insurance policies to our work force to help and support them though the challenges that life can bring.
Free Parking
We are lucky to be able to offer free onsite parking within our office space in Stevenage, making access to work easy and safe.
What our staff say...
They have supported me in achieving my goals
My name is Scott Mills and I started working at Dispute Resolution Ombudsman as an Assistant Ombudsman in April 2018. After working in sales and recruitment for a couple of years, I thought it was going to be difficult to adjust as I had no previous legal experience. The Ombudsman provided a thorough training programme which saw me through 5 accreditations and a BTEC qualification. After my probationary period I was promoted to the role of Ombudsman and was given the opportunity to assist in launching the Rail Ombudsman in November 2018.
The Ombudsman had created a platform for me to build the key skills I need to pursue a career in law. I recently made the decision to return to University with the aim of qualifying as a solicitor. The Ombudsman have enabled me to further my studies whilst working, I am currently studying for my LPC and master’s at the University of Hertfordshire. I have consistently felt that the Ombudsman have advocated my education and professional development. They have actively taken an interest in what my aspirations are and have supported me in achieving my goals.
