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ABOUT US

Our Team

Team

The Executive Team

Picture of Kevin Grix, part of the The Executive Team
Kevin Grix
Chief Executive Officer and Chief Ombudsman

Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. Part of the Executive of the Ombudsman Association, Kevin also represents the Ombudsman on the All Party Parliamentary Group for furniture at the Houses of

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Picture of Billy Quinn, part of the The Executive Team
Billy Quinn
Managing Director

Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016. Having studied Business at Mancheste

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Picture of Judith Turner, part of the The Executive Team
Judith Turner
Deputy Chief Ombudsman

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. She was previously employed by

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The Senior Management Team

Picture of Rebecca Savage, part of the The Senior Management Team
Rebecca Savage
Head of Marketing and Communications

Picture of Becky Dilly, part of the The Senior Management Team
Becky Dilly
HR Manager (on maternity leave)

Picture of Dawn Hamlet, part of the The Senior Management Team
Dawn Hamlet
HR Manager

Picture of Sarah Simmonds, part of the The Senior Management Team
Sarah Simmonds
Head of Consumer and Member Services

Picture of Matt Thomas, part of the The Senior Management Team
Matt Thomas
Head of Engagement

Picture of Sarah Payne, part of the The Senior Management Team
Sarah Payne
Head of Customer Contact

Picture of Richard Griffin, part of the The Senior Management Team
Richard Griffin
Membership Director

Support Team

Picture of Paul Harrison, part of the Support Team
Paul Harrison
Data Analyst

Picture of Natalie Freeman, part of the Support Team
Natalie Freeman
Ombudsman Standards Supervisor

Picture of Jo Blackwell, part of the Support Team
Jo Blackwell
Accounts Assistant

The Lead Ombudsman

Picture of Holly Willson, part of the The Lead Ombudsman
Holly Willson
Lead Ombudsman

The Ombudsman Team

Picture of Tom Wicks, part of the The Ombudsman Team
Tom Wicks
Ombudsman

Picture of Rosie Tackley, part of the The Ombudsman Team
Rosie Tackley
Ombudsman

Picture of Sabrina Khan-Dighe, part of the The Ombudsman Team
Sabrina Khan-Dighe
Ombudsman

Picture of Hannah Gilbert, part of the The Ombudsman Team
Hannah Gilbert
Ombudsman

Picture of Molly Davies, part of the The Ombudsman Team
Molly Davies
Ombudsman

Picture of Gumina Dhesi, part of the The Ombudsman Team
Gumina Dhesi
Ombudsman

Picture of David Ogden, part of the The Ombudsman Team
David Ogden
Ombudsman

Picture of Roanna May, part of the The Ombudsman Team
Roanna May
Ombudsman

Picture of Zanib Raja, part of the The Ombudsman Team
Zanib Raja
Ombudsman

Picture of Louis Brooks, part of the The Ombudsman Team
Louis Brooks
Ombudsman

Picture of Lucio Marabese, part of the The Ombudsman Team
Lucio Marabese
Ombudsman

Picture of Scott Mills, part of the The Ombudsman Team
Scott Mills
Ombudsman

Picture of Amber Wald, part of the The Ombudsman Team
Amber Wald
Ombudsman

Picture of Bethany Smith, part of the The Ombudsman Team
Bethany Smith
Ombudsman

The Consumer Member Services

Picture of Claire Osbourne, part of the The Consumer Member Services
Claire Osbourne
Contact Advisor

Picture of Carol Lightowler, part of the The Consumer Member Services
Carol Lightowler
Contact Advisor

Picture of George Wicks, part of the The Consumer Member Services
George Wicks
Contact Advisor

Picture of Abigail Smith, part of the The Consumer Member Services
Abigail Smith
Contact Advisor

Picture of Raveena Gill, part of the The Consumer Member Services
Raveena Gill
Contact Advisor

Picture of Deanna Frusciante, part of the The Consumer Member Services
Deanna Frusciante
Contact Advisor

Picture of Zoey Amattey, part of the The Consumer Member Services
Zoey Amattey
Contact Advisor

Picture of Beth Hartman, part of the The Consumer Member Services
Beth Hartman
Contact Advisor

Kevin Grix
Chief Executive Officer and Chief Ombudsman

Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. Part of the Executive of the Ombudsman Association, Kevin also represents the Ombudsman on the All Party Parliamentary Group for furniture at the Houses of

Read More
Billy Quinn
Managing Director

Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016. Having studied Business at Mancheste

Read More
Judith Turner
Deputy Chief Ombudsman

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. She was previously employed by

Read More
Rebecca Savage
Head of Marketing and Communications

Becky Dilly
HR Manager (on maternity leave)

Dawn Hamlet
HR Manager

Sarah Simmonds
Head of Consumer and Member Services

Matt Thomas
Head of Engagement

Sarah Payne
Head of Customer Contact

Richard Griffin
Membership Director

Paul Harrison
Data Analyst

Natalie Freeman
Ombudsman Standards Supervisor

Jo Blackwell
Accounts Assistant

Holly Willson
Lead Ombudsman

Tom Wicks
Ombudsman

Rosie Tackley
Ombudsman

Sabrina Khan-Dighe
Ombudsman

Hannah Gilbert
Ombudsman

Molly Davies
Ombudsman

Gumina Dhesi
Ombudsman

David Ogden
Ombudsman

Roanna May
Ombudsman

Zanib Raja
Ombudsman

Louis Brooks
Ombudsman

Lucio Marabese
Ombudsman

Scott Mills
Ombudsman

Amber Wald
Ombudsman

Bethany Smith
Ombudsman

Claire Osbourne
Contact Advisor

Carol Lightowler
Contact Advisor

George Wicks
Contact Advisor

Abigail Smith
Contact Advisor

Raveena Gill
Contact Advisor

Deanna Frusciante
Contact Advisor

Zoey Amattey
Contact Advisor

Beth Hartman
Contact Advisor

Contact

Call us free on
Monday to Friday: 9am to 5pm