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ABOUT US

Our Team

Team

The Executive Team

Picture of Kevin Grix, part of the The Executive Team
Kevin Grix
Chief Executive Officer and Chief Ombudsman
Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law.
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Picture of Billy Quinn, part of the The Executive Team
Billy Quinn
Managing Director
Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016.
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Picture of Judith Turner, part of the The Executive Team
Judith Turner
Deputy Chief Ombudsman
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
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The Senior Management Team

Picture of Rebecca Savage, part of the The Senior Management Team
Rebecca Savage
Head of Marketing and Communications
Picture of Dawn Hamlet, part of the The Senior Management Team
Dawn Hamlet
HR Manager
Picture of Sarah Simmonds, part of the The Senior Management Team
Sarah Simmonds
Head of Consumer and Member Services
Picture of Matt Thomas, part of the The Senior Management Team
Matt Thomas
Head of Engagement
Picture of Sarah Payne, part of the The Senior Management Team
Sarah Payne
Head of Customer Contact
Picture of Richard Griffin, part of the The Senior Management Team
Richard Griffin
Membership Director

Support Team

Picture of Paul Harrison, part of the Support Team
Paul Harrison
Data Analyst
Picture of Natalie Freeman, part of the Support Team
Natalie Freeman
Ombudsman Standards Supervisor
Picture of Jo Blackwell, part of the Support Team
Jo Blackwell
Accounts Assistant
Picture of Kate Slater, part of the Support Team
Kate Slater
PR Manager

The Ombudsman Team

Picture of Tom Wicks, part of the The Ombudsman Team
Tom Wicks
Ombudsman
Picture of Rosie Tackley, part of the The Ombudsman Team
Rosie Tackley
Ombudsman
Picture of Hannah Gilbert, part of the The Ombudsman Team
Hannah Gilbert
Ombudsman
Picture of Gumina Dhesi, part of the The Ombudsman Team
Gumina Dhesi
Ombudsman
Picture of David Ogden, part of the The Ombudsman Team
David Ogden
Ombudsman
Picture of Roanna May, part of the The Ombudsman Team
Roanna May
Ombudsman
Picture of Louis Brooks, part of the The Ombudsman Team
Louis Brooks
Ombudsman
Picture of Lucio Marabese, part of the The Ombudsman Team
Lucio Marabese
Ombudsman
Picture of Scott Mills, part of the The Ombudsman Team
Scott Mills
Ombudsman
Picture of Anastasia May, part of the The Ombudsman Team
Anastasia May
Ombudsman
Picture of Juliette Fletcher, part of the The Ombudsman Team
Juliette Fletcher
Ombudsman
Picture of Bethany Smith, part of the The Ombudsman Team
Bethany Smith
Ombudsman
Picture of Zoey Amattey, part of the The Ombudsman Team
Zoey Amattey
Ombudsman
Picture of Sam Keshavarzi, part of the The Ombudsman Team
Sam Keshavarzi
Ombudsman
Picture of Olivia Black, part of the The Ombudsman Team
Olivia Black
Ombudsman

The Consumer Member Services

Picture of Hannah Young, part of the The Consumer Member Services
Hannah Young
Contact Advisor
Picture of Sabrina Khan-Dighe, part of the The Consumer Member Services
Sabrina Khan-Dighe
Contact Advisor
Picture of Tom Marlow, part of the The Consumer Member Services
Tom Marlow
Contact Advisor
Picture of Claire Osbourne, part of the The Consumer Member Services
Claire Osbourne
Contact Advisor
Picture of Raveena Gill, part of the The Consumer Member Services
Raveena Gill
Contact Advisor
Picture of Beth Hartman, part of the The Consumer Member Services
Beth Hartman
Contact Advisor
Kevin Grix
Chief Executive Officer and Chief Ombudsman
Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law.
Read More
Billy Quinn
Managing Director
Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016.
Read More
Judith Turner
Deputy Chief Ombudsman
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
Read More
Rebecca Savage
Head of Marketing and Communications
Dawn Hamlet
HR Manager
Sarah Simmonds
Head of Consumer and Member Services
Matt Thomas
Head of Engagement
Sarah Payne
Head of Customer Contact
Richard Griffin
Membership Director
Paul Harrison
Data Analyst
Natalie Freeman
Ombudsman Standards Supervisor
Jo Blackwell
Accounts Assistant
Kate Slater
PR Manager
Tom Wicks
Ombudsman
Rosie Tackley
Ombudsman
Hannah Gilbert
Ombudsman
Gumina Dhesi
Ombudsman
David Ogden
Ombudsman
Roanna May
Ombudsman
Louis Brooks
Ombudsman
Lucio Marabese
Ombudsman
Scott Mills
Ombudsman
Anastasia May
Ombudsman
Juliette Fletcher
Ombudsman
Bethany Smith
Ombudsman
Zoey Amattey
Ombudsman
Sam Keshavarzi
Ombudsman
Olivia Black
Ombudsman
Hannah Young
Contact Advisor
Sabrina Khan-Dighe
Contact Advisor
Tom Marlow
Contact Advisor
Claire Osbourne
Contact Advisor
Raveena Gill
Contact Advisor
Beth Hartman
Contact Advisor

Contact

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