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ABOUT US

Our Team

Team

The Executive Team

Picture of Kevin Grix, part of the The Executive Team
Kevin Grix
Chief Executive Officer and Chief Ombudsman
Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law.
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Picture of Judith Turner, part of the The Executive Team
Judith Turner
Deputy Chief Ombudsman
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
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Picture of Billy Quinn, part of the The Executive Team
Billy Quinn
Managing Director
Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016.
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The Senior Management Team

Picture of Rebecca Savage, part of the The Senior Management Team
Rebecca Savage
Head of Marketing and Communications
Picture of Dawn Hamlet, part of the The Senior Management Team
Dawn Hamlet
HR Manager
Picture of Sarah Simmonds, part of the The Senior Management Team
Sarah Simmonds
Head of Consumer and Member Services
Picture of Matt Thomas, part of the The Senior Management Team
Matt Thomas
Head of Engagement
Picture of Sarah Payne, part of the The Senior Management Team
Sarah Payne
Head of Customer Contact
Picture of Richard Griffin, part of the The Senior Management Team
Richard Griffin
Membership Director

Support Team

Picture of Paul Harrison, part of the Support Team
Paul Harrison
Data Analyst
Picture of Natalie Freeman, part of the Support Team
Natalie Freeman
Ombudsman Standards Supervisor
Picture of Tom Marlow, part of the Support Team
Tom Marlow
Membership Consultant
Picture of Jo Blackwell, part of the Support Team
Jo Blackwell
Accounts Assistant
Picture of Kate Slater, part of the Support Team
Kate Slater
PR Manager

The Ombudsman Team

Picture of Tom Wicks, part of the The Ombudsman Team
Tom Wicks
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Associate of the Chartered Institute of Arbitrators (ACIArb)

BTEC Level 5 Investigations and Complaint Handling

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Picture of Rosie Tackley, part of the The Ombudsman Team
Rosie Tackley
Ombudsman

Qualifications

Bachelor of Arts Degree (BA Hons)

Master of Sciences Degree (MSc)

Graduate Diploma in Law (GDL)

Post Graduate Diploma in Legal Practice (LPC)

BTEC Level 5 Investigations and Complaint Handling

Read More
Picture of Hannah Gilbert, part of the The Ombudsman Team
Hannah Gilbert
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

BTEC Level 5 Investigations

Read More
Picture of Gumina Dhesi, part of the The Ombudsman Team
Gumina Dhesi
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

BTEC Level 5 Investigations and Complaint Handling

Read More
Picture of David Ogden, part of the The Ombudsman Team
David Ogden
Ombudsman

Qualifications

Batchelor of Arts Degree (B.A. Hons)

Graduate Diploma in Law (GDL)

BTEC Level 5 Investigations and Complaint Handling

Read More
Picture of Roanna May, part of the The Ombudsman Team
Roanna May
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Read More
Picture of Louis Brooks, part of the The Ombudsman Team
Louis Brooks
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Post Graduate Diploma in Legal Practice (LPC)

BTEC Level 5 Investigations and Complaint Handling

Read More
Picture of Lucio Marabese, part of the The Ombudsman Team
Lucio Marabese
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Read More
Picture of Scott Mills, part of the The Ombudsman Team
Scott Mills
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

BTEC Level 5 Investigations and Complaint Handling

Read More
Picture of Anastasia May, part of the The Ombudsman Team
Anastasia May
Ombudsman

Qualifications

History of Art Degree (B.A. Hons)

Masters in Law

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Picture of Juliette Fletcher, part of the The Ombudsman Team
Juliette Fletcher
Ombudsman

Qualifications

Bachelor of Law Degree (LL.B Hons)

Masters in Law

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Picture of Bethany Smith, part of the The Ombudsman Team
Bethany Smith
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

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Picture of Zoey Amattey, part of the The Ombudsman Team
Zoey Amattey
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Read More
Picture of Olivia Black, part of the The Ombudsman Team
Olivia Black
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Legal Practice & Masters in Law (LLM)

Read More
Picture of Sam Keshavarzi, part of the The Ombudsman Team
Sam Keshavarzi
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Masters of Law (LLM)

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The Consumer Member Services

Picture of Hannah Young, part of the The Consumer Member Services
Hannah Young
Contact Advisor
Picture of Sabrina Khan-Dighe, part of the The Consumer Member Services
Sabrina Khan-Dighe
Contact Advisor
Picture of Claire Osbourne, part of the The Consumer Member Services
Claire Osbourne
Contact Advisor
Picture of Raveena Gill, part of the The Consumer Member Services
Raveena Gill
Contact Advisor
Picture of Beth Hartman, part of the The Consumer Member Services
Beth Hartman
Contact Advisor
Kevin Grix
Chief Executive Officer and Chief Ombudsman
Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law.
Read More
Judith Turner
Deputy Chief Ombudsman
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
Read More
Billy Quinn
Managing Director
Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016.
Read More
Rebecca Savage
Head of Marketing and Communications
Dawn Hamlet
HR Manager
Sarah Simmonds
Head of Consumer and Member Services
Matt Thomas
Head of Engagement
Sarah Payne
Head of Customer Contact
Richard Griffin
Membership Director
Paul Harrison
Data Analyst
Natalie Freeman
Ombudsman Standards Supervisor
Tom Marlow
Membership Consultant
Jo Blackwell
Accounts Assistant
Kate Slater
PR Manager
Tom Wicks
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Associate of the Chartered Institute of Arbitrators (ACIArb)

BTEC Level 5 Investigations and Complaint Handling

Read More
Rosie Tackley
Ombudsman

Qualifications

Bachelor of Arts Degree (BA Hons)

Master of Sciences Degree (MSc)

Graduate Diploma in Law (GDL)

Post Graduate Diploma in Legal Practice (LPC)

BTEC Level 5 Investigations and Complaint Handling

Read More
Hannah Gilbert
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

BTEC Level 5 Investigations

Read More
Gumina Dhesi
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

BTEC Level 5 Investigations and Complaint Handling

Read More
David Ogden
Ombudsman

Qualifications

Batchelor of Arts Degree (B.A. Hons)

Graduate Diploma in Law (GDL)

BTEC Level 5 Investigations and Complaint Handling

Read More
Roanna May
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Read More
Louis Brooks
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Post Graduate Diploma in Legal Practice (LPC)

BTEC Level 5 Investigations and Complaint Handling

Read More
Lucio Marabese
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Read More
Scott Mills
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

BTEC Level 5 Investigations and Complaint Handling

Read More
Anastasia May
Ombudsman

Qualifications

History of Art Degree (B.A. Hons)

Masters in Law

Read More
Juliette Fletcher
Ombudsman

Qualifications

Bachelor of Law Degree (LL.B Hons)

Masters in Law

Read More
Bethany Smith
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Read More
Zoey Amattey
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Read More
Olivia Black
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Legal Practice & Masters in Law (LLM)

Read More
Sam Keshavarzi
Ombudsman

Qualifications

Bachelor of Laws Degree (LL.B Hons)

Masters of Law (LLM)

Read More
Hannah Young
Contact Advisor
Sabrina Khan-Dighe
Contact Advisor
Claire Osbourne
Contact Advisor
Raveena Gill
Contact Advisor
Beth Hartman
Contact Advisor

Contact

Call us free on
Monday to Friday: 9am to 5pm