A one-day introduction to consumer law, comprising 6 modules delivered on-line through Zoom.
In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & don’ts in relation to managing negative reviews.
In a 15 minute slot, ask Judith Turner, Deputy Chief Ombudsman any questions or queries regarding your or your business's terms and conditions.
In this webinar we look at the how to set up and implement an effective induction process for new team members.
In this 20 minute webinar we provide a brief overview of the small claims court process and the importance of ADR as an early resolution mechanism.
In this 20 minute webinar we concentrate on a trader’s obligations when selling to consumers who are vulnerable.