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TRAINING

Training courses available all year in multiple locations across the UK

Courses Index

Upcoming courses

Principles of Consumer Law & Dealing with Vulnerable Consumers heading image
24
Jun
Principles of Consumer Law & Dealing with Vulnerable Consumers
  Stevenage, UK
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Webinar: What happens if a consumer changes their mind copy heading image
30
Jun
Webinar: What happens if a consumer changes their mind copy
  Online
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Customer Service Training heading image
08
Jul
Customer Service Training
  Online
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Webinar: What happens if a consumer changes their mind copy heading image
14
Jul
Webinar: What happens if a consumer changes their mind copy
  Online
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Consumer Law & Understanding Home Improvement Complaints (Beds & Furniture) heading image
15
Jul
Consumer Law & Understanding Home Improvement Complaints (Beds & Furniture)
  Online
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Webinar: What happens if a consumer changes their mind heading image
28
Jul
Webinar: What happens if a consumer changes their mind
  Online
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Consumer Law and Customer Service Training for Service Providers heading image
01
Sep
Consumer Law and Customer Service Training for Service Providers
  Online
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***Sold Out *** Consumer law and Customer Service - City & Guilds accredited course copy heading image
06
Oct
***Sold Out *** Consumer law and Customer Service - City & Guilds accredited course copy
  Online
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24
Jun
Principles of Consumer Law & Dealing with Vulnerable Consumers

At times you may deal with customers who are vulnerable. Defining vulnerability as a concept can be tricky in itself and providing inclusive policies is vital to ensure that you are compliant with the law and being fair to all of your customers, or potential customers.

  Stevenage, UK
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08
Jul
Customer Service Training

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision. The event has been written by The Furniture & Home Improvement Ombudsman and is tailored to businesses in these sectors.

  Online
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15
Jul
Consumer Law & Understanding Home Improvement Complaints (Beds & Furniture)

By understanding the legal and behavioural aspects of complaints, this programme will help you deal with your complaints more efficiently and in a fair manner. How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.

  Online
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01
Sep
Consumer Law and Customer Service Training for Service Providers

In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & dont's in relation to managing negative reviews.

  Online
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06
Oct
***Sold Out *** Consumer law and Customer Service - City & Guilds accredited course copy

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision. The event has been written by The Furniture & Home Improvement Ombudsman and is tailored to businesses in these sectors.

  Online
More Information

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