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TRAINING

Training courses available all year in multiple locations across the UK

Courses Index

Upcoming courses

Consumer Law & Understanding Home Improvement Complaints heading image
17
Dec
Consumer Law & Understanding Home Improvement Complaints
  Online
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Consumer law and Customer Service - City & Guilds accredited course heading image
02
Feb
Consumer law and Customer Service - City & Guilds accredited course
  Online
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City & Guilds Accredited - General Data Protection Regulation (GDPR) heading image
17
Feb
City & Guilds Accredited - General Data Protection Regulation (GDPR)
  Online
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Consumer Law and Customer Service Training for Service Providers heading image
21
Feb
Consumer Law and Customer Service Training for Service Providers
  Online
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Consumer Law & Understanding Home Improvement Complaints heading image
03
Mar
Consumer Law & Understanding Home Improvement Complaints
  Online
More Information
17
Dec
Consumer Law & Understanding Home Improvement Complaints

By understanding the legal and behavioural aspects of complaints, this programme will help you deal with your complaints more efficiently and in a fair manner. How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.

  Online
More Information
02
Feb
Consumer law and Customer Service - City & Guilds accredited course

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision. The event has been written by The Furniture & Home Improvement Ombudsman and is tailored to businesses in these sectors.

  Online
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17
Feb
City & Guilds Accredited - General Data Protection Regulation (GDPR)

This one-day City & Guilds Accredited course will cover the existing rules and principles of data protection law and best practice, and introduce the changes that are being made by the GDPR and Data Protection Act 2018. It will seek to inform delegates of the law, their responsibilities and offer practical advice to ensure effective application of this new legislation.

  Online
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21
Feb
Consumer Law and Customer Service Training for Service Providers

In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & dont's in relation to managing negative reviews.

  Online
More Information
03
Mar
Consumer Law & Understanding Home Improvement Complaints

By understanding the legal and behavioural aspects of complaints, this programme will help you deal with your complaints more efficiently and in a fair manner. How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.

  Online
More Information

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