At times, parties involved in a dispute need a little extra help in order to reach a resolution.
For our Ombudsmen to make a ruling in a case they weigh up all evidence presented to them taking into consideration the rights and duties set out in law and what is fair, reasonable and practical. If there is a lack of evidence on one side then we may ask for further information or evidence to be submitted or an independent inspection to be carried out.
There is a range of inspections that consumers can commission so as to provide evidence to back up their case. These inspections can be found in a comparison table for your ease of reference.