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Resolver founder joins Board at Ombudsman

James Walker joins as independent Non-Executive Director at Dispute Resolution Ombudsman.

The Dispute Resolution Ombudsman, incorporating the Furniture & Home Improvement and Rail Ombudsman, has today announced that tech entrepreneur and consumer rights champion, James Walker has joined their Board of Directors as part of the Executive team.

As founder of the UK’s leading consumer complaints and resolution tool, Walker helped over 23 million consumers resolve over £4.5billion of issues with UK companies and organisations. Under his leadership, Resolver successfully partnered with Martin Lewis’ MoneySavingExpert to be the only 3rd party to carry its branding by way of endorsement. Walker currently advises the UK and Scottish Government on consumer rights and was nominated as Social Entrepreneur of the Year in 2018.

Deep routed in innovation and change, Walker’s career spans across previous roles including head of innovations at B&Q and Kingfisher, in addition to his recent appointment as CEO at both JamDoughnut a service to help reward consumer loyalty and Rightly, the only UK online service to help consumers police and manage their personal data that companies and organisations hold. He is also a member of the Consumer Expert Panel for the Office of Rail and Road (ORR), which provides independent advice to help the ORR fulfil its role as the railways' safety, economic consumer and competition regulator.

For more than a quarter of a century, the independent, not-for profit and government approved Ombudsman has offered a range of services to its members and their customers including independent alternative dispute resolution, training and advice spanning across sectors including retail, rail, furniture and home improvement. The Ombudsman helps to provide consumers with additional peace of mind and supports businesses and their customers in finding solutions when disputes occur, without the need for costly and lengthy litigation.

Announcing the appointment, John Peerless, Chairman at the Dispute Resolution Ombudsman said, “I am delighted to welcome James Walker to our Board of Directors as he has thorough knowledge of the consumer and Ombudsman landscape as well as technological innovations in Alternative Dispute Resolution and brings a wealth of experience and expertise to the role. As with other sectors, we’ve had to work in resilient and transformative ways to carry out efficient, modern and accessible ways of resolving disputes as we emerge out of a worldwide pandemic.

“As we look forward to the future, we would like to extend a warm welcome to James on behalf of myself, our Chief Executive Kevin Grix and staff. “

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