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TRAINING

Webinar: Improving reputation and encouraging constructive feedback

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Course information

Registration closes

Tuesday 24th November 2020

Length

20 minutes

Effort

Price

£0.00

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What does the webinar cover?

In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & don’ts in relation to managing negative reviews.

Click here to register to this free webinar.

Why you should attend

Understand your legal obligations when someone complaints and gain a different perspective on customer complaints and how to avoid barriers to complaints – real or perceived.

What does the webinar cover?

  • The value of complaints to a business
  • Why do some customers complain and how to avoid missing out on vital feedback
  • Social Media dos & don’ts

In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & don’ts in relation to managing negative reviews.

Click here to register to this free webinar.

Understand your legal obligations when someone complaints and gain a different perspective on customer complaints and how to avoid barriers to complaints – real or perceived.

  • The value of complaints to a business
  • Why do some customers complain and how to avoid missing out on vital feedback
  • Social Media dos & don’ts

Trainer

Sarah France

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.

Course trainers

Sarah France

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.

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