A one-day training course which has been developed to support providers of goods and services to raise standards across their customer service provision.
Why you need to attend?
This programme will help you deal with your complaints more efficiently and in a fair manner.
How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.
What are its aims?
The programme will assist businesses to raise standards and improve the experience of their customers.
What does it cover?
Introduction to Consumer Law including understanding key terminology and contract formation
Consumer Rights Act 2015 implied terms and remedies
Other Key Consumer Legislation, including those that apply to distance and off-premises sales
Compensation payments
Examples from the Ombudsman case book
Who is this programme suitable for?
Anyone working in the retail or service industries that deals with customer complaints, either face to face, through written communication or on the telephone, including:
Customer Service Staff
Customer Service Managers
Store Managers
Team Leaders or Supervisors
There is no length of service required.
Special Requirements
Our facilitators are experienced professionals who can adapt the content to your needs. If you have any special learning requirements, please contact us so that we can accommodate these.
Costs and Payments
This one day course costs registered businesses to the Ombudsman£199.00 (Ex VAT)
Non-registered businesses £275.00 (Ex VAT)
Payment can be made by:
Members
Online (via PayPal) and by Invoiceclick the Book/Register Now button
Over the phone call us on 0333 241 3209
Non-Members
By Invoice email accounts@fhio.org to register
Over the phone call us on 0333 241 3209
A one-day training course which has been developed to support providers of goods and services to raise standards across their customer service provision.
This programme will help you deal with your complaints more efficiently and in a fair manner.
How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.
The programme will assist businesses to raise standards and improve the experience of their customers.
Introduction to Consumer Law including understanding key terminology and contract formation
Consumer Rights Act 2015 implied terms and remedies
Other Key Consumer Legislation, including those that apply to distance and off-premises sales
Compensation payments
Examples from the Ombudsman case book
Anyone working in the retail or service industries that deals with customer complaints, either face to face, through written communication or on the telephone, including:
Customer Service Staff
Customer Service Managers
Store Managers
Team Leaders or Supervisors
There is no length of service required.
Our facilitators are experienced professionals who can adapt the content to your needs. If you have any special learning requirements, please contact us so that we can accommodate these.
This one day course costs registered businesses to the Ombudsman£199.00 (Ex VAT)
Non-registered businesses £275.00 (Ex VAT)
Payment can be made by:
Members
Online (via PayPal) and by Invoiceclick the Book/Register Now button
Over the phone call us on 0333 241 3209
Non-Members
By Invoice email accounts@fhio.org to register
Over the phone call us on 0333 241 3209
Judith Turner
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
Course trainers
Judith Turner
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
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