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TRAINING

Free webinar: Who is a consumer and why does it matter?

Course information

Start Date

Monday 4th July 2022

Registration closes

Monday 4th July 2022

Length

30 minutes

Free Webinar - Who is a consumer and why does it matter?

In this free webinar, we discuss the following:

  • Who is a consumer and why this matters in terms of rights and remedies;
  • Circumstances that can make people vulnerable and some important considerations when entering into contracts with people who may be vulnerable;
  • The differences between b2b and b2c contracts and the impact of the supply chain;
  • Reaching consumers with some best practice for customer service teams.

Webinar Details

Date: Monday 4 July

Time: 11 - 11.30am

Cost

This webinar is free of charge and and is open to registered and non-registered businesses of any of our Ombudsman schemes. To confirm your interest, please email webinars@disputeresolutionombudsman.org with your company name, job title and telephone number.

In this free webinar, we discuss the following:

  • Who is a consumer and why this matters in terms of rights and remedies;
  • Circumstances that can make people vulnerable and some important considerations when entering into contracts with people who may be vulnerable;
  • The differences between b2b and b2c contracts and the impact of the supply chain;
  • Reaching consumers with some best practice for customer service teams.

Date: Monday 4 July

Time: 11 - 11.30am

This webinar is free of charge and and is open to registered and non-registered businesses of any of our Ombudsman schemes. To confirm your interest, please email webinars@disputeresolutionombudsman.org with your company name, job title and telephone number.

Trainer

Judith Turner

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.

Course trainers

Judith Turner

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.

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Contact

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