Free Webinar - Who is a consumer and why does it matter?
In this free webinar, we discuss the following:
- Who is a consumer and why this matters in terms of rights and remedies;
- Circumstances that can make people vulnerable and some important considerations when entering into contracts with people who may be vulnerable;
- The differences between b2b and b2c contracts and the impact of the supply chain;
- Reaching consumers with some best practice for customer service teams.
Webinar Details
Date: Monday 18 July
Time: 11 - 11..45am
Cost
This webinar is free of charge and and there are unlimited slots open to registered and non-registered businesses of any of our Ombudsman schemes. To confirm your interest, please email webinars@disputeresolutionombudsman.org with your company name, job title and telephone number.
In this free webinar, we discuss the following:
- Who is a consumer and why this matters in terms of rights and remedies;
- Circumstances that can make people vulnerable and some important considerations when entering into contracts with people who may be vulnerable;
- The differences between b2b and b2c contracts and the impact of the supply chain;
- Reaching consumers with some best practice for customer service teams.
Date: Monday 18 July
Time: 11 - 11..45am
This webinar is free of charge and and there are unlimited slots open to registered and non-registered businesses of any of our Ombudsman schemes. To confirm your interest, please email webinars@disputeresolutionombudsman.org with your company name, job title and telephone number.
Judith Turner
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.Course trainers

Judith Turner Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
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