Free webinar: Who is a consumer and why does it matter?

Free Webinar - Who is a consumer and why does it matter?

In this free webinar, we discuss the following:

• Who is a consumer and why this matters in terms of rights and remedies;
  
• Circumstances that can make people vulnerable and some important considerations when entering into contracts with people who may be vulnerable;
  
• The differences between b2b and b2c contracts and the impact of the supply chain;
• Reaching consumers with some best practice for customer service teams.

Webinar Details

Date: Monday 18 July

Time: 11 - 11..45am

Cost

This webinar is free of charge and and there are unlimited slots open to registered and non-registered businesses of any of our Ombudsman schemes. To confirm your interest, please email webinars@disputeresolutionombudsman.org with your company name, job title and telephone number.