We are committed to providing a fair, impartial and professional service in line with our values. We expect our people to treat our members, customers and colleagues with the utmost respect at all times.
We understand that the circumstances surrounding a dispute can be stressful and can have an impact on how you communicate with us. However, we have a duty of care to protect our people’s personal safety and wellbeing. We feel it is wholly reasonable for our people to be treated with courtesy and consideration when carrying out their work. Please help us to help you by treating our people with respect and courtesy at all times.
Please read our unreasonable actions guidelines.