Natalie started her career with the Ombuds Group in 2009 initially working for The Furniture Ombudsman, managing a caseload of disputes between consumers and member retailers. She then moved into an Outreach-focused role, helping to raise awareness of the Ombudsman and its services among businesses and wider stakeholders.
Returning to the Ombuds Group in 2020, Natalie now leads engagement across the Group's companies. She is the dedicated Account Manager for the Rail Ombudsman scheme, where she manages key stakeholder relationships and supports effective engagement with Scheme Members. She also oversees relationships across the wider Group, working closely with businesses and industry stakeholders to support the continued development and delivery of the Group's services, including the training provision.
Natalie is also current Chair of the Ombudsman Association's Outreach Network, bringing together her experience in stakeholder engagement, industry collaboration and promoting awareness of Ombudsman services.
